Frequently Asked Questions
Have a question about Gulf Coast Panama Jack products? Please find answers to Frequently Asked Questions below. If you can't find an answer here, feel free to email us at support@gulfcoastpanamajack.com or call us at 1-850-807-9814
We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at support@gulfcoastpanamajack.com or call us at 1-850-807-9814 for help. All orders ship via USPS or UPS Ground.
We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders. Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted. E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).
Unfortunately, only one discount code can be applied per order.
When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.
We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.
We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.
We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.
It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary. If the wrong shipping address is provided, please email us at support@gulfcoastpanamajack.com or call us at 1-850-807-9814 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us. There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.
If you decide to cancel or modify your order please email us at support@gulfcoastpanamajack.com or call us at 1-850-807-9814 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.
You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.
*FREE SHIPPING ON ORDERS $50+
Free Shipping applies to orders within the contiguous United States only. Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for this offer.
Free Shipping applies to orders within the contiguous United States only. Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for this offer.
CONTIGUOUS STATES SHIPPING CHARGES
(Our Choice of Carrier)
| ORDER SUBTOTAL | COST |
| $0-$11.99 | $3.00 |
| $12.00-$24.99 | $6.00 |
| $25.00-$49.99 | $9.00 |
| $50+ | FREE SHIPPING |
Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.
USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)
UPS: Ground (1-5 Days), SurePost (Ground +1 Day)
Your shipping address must be deliverable by UPS or the USPS. Orders outside of the contiguous United States do not qualify for the "Free Shipping On Orders $50+" offer.
CONTIGUOUS STATES SHIPPING CHARGES
(Our Choice of Carrier)
| ORDER SUBTOTAL | COST |
| $0-$11.99 | $3.00 |
| $12.00-$24.99 | $6.00 |
| $25.00-$49.99 | $9.00 |
| $50+ | FREE SHIPPING |
Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.
USPS: First Class, Priority, Parcel Select
UPS: SurePost
Gulf Coast Panama Jack has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack and SkyBOX Checkout. For further information, including answers to some FAQs, please either visit the links below or the "We Ship Worldwide" and "Ship To" links at the top of our PanamaJack.com website. What Countries Do You Ship To? What Payment Methods Are Available To International Customers?